Return & Refund Policy

Return Policy

Your satisfaction is our number one priority. Please do not hesitate to contact us with any questions or concerns. We only accept if the items are unused and if they meet the return conditions below:

• If the item was damaged during shipment
• If the item arrived defective 
• If we shipped the wrong item, we will take it back and reship the correct item.

All return requests must be made within 30 days of the date you received the item. Please send us an email at customersupport@focusglobalinc.com explaining the problem and include the following information so that we can assist you:

• Reason for return, including photos or videos of the problem
• Your Order ID
• Your Name, Email, Address, and Daytime Phone Number

After evaluation from our Customer Success team, we can instruct you with the proper next steps.

Please note that all return/refund requests must be made within 7 days of the date you received the item. Once we receive the request from you, our team will arrange the pull out of item/s, and will evaluate and process your refund.

Should you wish to cancel your order for other reasons, our team will evaluate and process your refund once approved.

There are no fees to process the refund. However, other charges, such as payment and/or delivery fees, are non-refundable.

If the order is cancelled on the same day it was made, the full amount paid for credit / debit card payments will be refunded to the same credit / debit card or bank account.

If the order has not been processed and is cancelled on the next or succeeding days, the amount charged, minus the corresponding payment fees, will be deposited to the bank account which the client will provide.

This Return Policy was last updated August 31, 2021.